4th May, 2022
By “Personal Information” (in some countries referred to as “personal data” or “personally identifiable information”) we mean any information relating to an identified or identifiable natural person. This is broader than just information of a personal or private nature, and also includes information such as your name, date of birth, and e-mail address.
Throughout this document, we will refer to our online activities as “Sites” and to our offline activities as “Services“.
Although in many cases we may ask for your explicit consent for processing your Personal Information for a specific purpose.
We only collect, use, disclose or otherwise process your Personal Information where it is fair and lawful to do so.
If you wish to exercise the right to withdraw the consent, you may at any time directly contact our Data Protection Officer (details included as part of this policy).
If you do not wish to provide your Personal Information to us, we may not be able to provide you with the products and services you have requested.
Personal Information obtained from you directly
Firstly, we may obtain your Personal Information from you directly, e.g. when you sign up for our newsletters, register on our Sites, buy a product from us, fill out a survey, make a comment or enquiry, post something on our social media pages, etc.
Personal Information collected this way may include:
Sensitive information collected may include:
Personal Information collected automatically
Personal Information collected this way may include:
Personal Information obtained from other sources
Lastly, we may also collect Personal Information from other sources, such organizations that we work with who are authorized by you (or otherwise entitled) to share your data with us.
Personal Information collected this way may include income level, your interests such as hobbies and pets, consumer and market research data, purchase behavior, publicly observed data or activities such as blogs, videos, internet postings and user generated content.
We may use your Personal Information for our business purposes such as
We do not sell your Personal Information.
We may create anonymous data records from Personal Information by excluding information (such as your name) that make the data personally identifiable to you. We use this anonymous data to analyse our products and services. We reserve the right to use such anonymous data for any purpose and disclose anonymous data to third parties, including but not limited to our research partners, in our sole discretion.
Third party service providers
We may use third party service providers to provide services to achieve our business purpose, including marketing agencies, market research companies, e-commerce fulfilment partners, software providers and merchants of Helopep Technologies Pvt. Ltd products. These third party service providers are required not to use your Personal Information other than to provide the services requested by us.
We may disclose your Personal Information if we believe in good faith that such disclosure is necessary:
We value the trust you place in us.
We have implemented appropriate technical and organizational measures to protect your Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access and against all other unlawful forms of processing.
When collecting or transferring sensitive information we use a variety of additional security technologies and procedures to help protect your Personal Information.
We may periodically send you free newsletters, surveys, offers, and other promotional materials related to our products and services which we believe are useful for you,
If you do not wish to receive such communications anymore, you will always have the opportunity to “opt out” by following the unsubscribe instructions provided in each of our direct marketing e-mails or by contacting us directly (please see contact information below).
Despite your indicated e-mail preferences, we may send you notices of any updates or other necessary service messages to our Data Protection Officer.
We strive to keep your Personal Information accurate and up-to-date.
We provide you with reasonable access to your Personal Information and the possibility to review this, and request correction and deletion where appropriate.
In order to protect your privacy, we will take reasonable steps to verify your identity before granting access to your Personal Information.
The Personal Information we hold about you can be consulted and modified by following the instructions on the Site concerned or by contacting our Data Protection Officer (DPO). We will respond to your access request within a reasonable period of time, and in accordance with any terms specified by applicable law.
We do not sell any personal information to external parties.
We request that children below the age of 18 do not provide Personal Information through our Sites.
If you are the parent or legal guardian of a child under 18 who has registered on one of our Sites, or who you believe has otherwise provided Personal Information to us, please contact DPO to have the information deleted. Minors must obtain express consent from parents or legal guardians prior to accessing or providing any Personal Data.
Your Personal Information may be transferred to and processed in other countries where laws governing the processing of Personal Information may be less stringent than the laws in your country.
We have implemented strict procedures and controls in order to ensure that your Personal Information is protected adequately regardless of the country where it is stored or otherwise processed.
By using our Sites and Services, you consent to your Personal Information being transferred and processed this way.
We will retain your personal data or information for as long as your account is active. We will retain and use your personal data or information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We do use automatic decision-making based on pre-set parameters for our test platform however this does not involve profiling.